Answers to some frequently asked questions
How do I care for my original Cyanotype print?
Due to the nature of the process, we do not recommend you display your original cyanotypes in direct sunlight, as they can start to fade. If this happens, store them somewhere dark for a couple of days and the colour should return.
Each original Cyanotype print is unique, and there may be variations in the colours.
Do you have a physical shop or studio I can visit?
At the moment it’s not possible to visit in person, but if you have any questions, or would like to discuss bespoke items or commissions, please contact us.
Can I cancel or amend my order?
We are unable to cancel orders containing non-personalised items once the order has been confirmed.
Change of Delivery Address
We are unable to change the delivery address for an order once the order has been confirmed. As such, please ensure that you take extra care when entering names and addresses.
Adding/Removing Items from an Order
Unfortunately we are unable to add items to or remove items from an order once it has been placed.
What is the VAT rate?
The VAT rate for the UK is 20%. All prices for goods delivered within the European Union include VAT where applicable.
Will you pass my details on to other organisations?
No! We take keeping your personal data safe very seriously and will not pass on any of your details to a third party.
Can I sell Urban Squirrel Design products in my shop?
We’re always happy to discuss wholesale enquiries, please contact us.